Waging War on Cheapskate Audiences – Pt 2

April 26, 2012 | Follow Me On Twitter

This post is a continuation of Waging War on Cheapskate Audiences Part 1, which was inspired by Niall Doherty’s move to add a paid subscription option to his blog. Further echoed by Raam Dev’s Income Ethics series of last year. You can read part 1 of this post here.

In part 1 we looked at the economics behind blogging, marketing (or a lack of) and the tipping point of offering a paid subscription to a blog. Part 2 will deal with the expectations of a freemium audience, marketing versus authenticity and the nature of social media audiences.

The [insert field of expertise here] Blogger

I’ve had the pleasure of meeting a couple of travel bloggers this year. Folks who existed for a time in my inbox, writing of travels adventures and mishaps from the road while I was at a desk job in Perth. They were seemingly footloose and fancy free.

A behind the scenes look reveals the authentic traveller to be constrained by having to find a decent internet connection, being able to access social media on a regular basis and respond to emails and product support in a timely manner (which in our fast paced read/write world, is within 24 hours). All of these day-to-day tasks exclude producing new material (as previously mentioned in part 1), working on any new products or doing that thing they’re writing about; travelling, sightseeing, meeting locals, filling their boots with local cuisine etc.

A bit of logic and common sense and you might reach the conclusion that I have; the true adventurer and wanderer hasn’t travelled through1 all the countries in the world, or anywhere close because, taking into account what we’ve mentioned above, how do you backpack and caravan through the heartland of Africa, while still working from your laptop? It’s an over-marketed concept that this is even remotely possible.

Free Please

We (the general public, information hounds, consumers, learners, keen travellers etc.) will readily buy a lonely planet or rough guide authored by a stranger, to help us with advice regarding something as (relatively) simple as a visa, local customs, airport transfers and the directions to the old city or budget hostel, and we won’t hesitate in emailing a travel blogger about a recommendation for a good shisha bar or the best place to do yoga in India, while expecting a reply within 24 hours (for free) irrespective of whether they’re traipsing across South America or cruising the Indian Ocean with little to no wifi.

“I emailed that shmuck yesterday, why hasn’t he sifted through his 50+ emails received per day, and answered my query about whether there are bed bugs in Northern Laos?” – Me

I’m as guilty of this as the next person, but this is where our case studies have to balance on the tightrope of freemium. It’s this authenticity, responsiveness and accessibility that is burying them under a pile of email replies (for free). Where would you draw the line if you were in this situation, one email reply? Two? How would you (as a reader) react to a concept of paying for quality email replies and advice? (as you would from a normal consultant ‘offline’)

I’d question whether a traveller wants to have made it all the way to Kathmandu, only to be thinking about where to get good wifi and a good vantage point for a video, all in return for adding to his story and a couple of retweets?

From a travel perspective; Lonely Planet, Rough Guides and a few other books are rumoured to get paid to influence their accommodation/activity recommendations, I’d ask how much you are willing to pay for an unbiased first-hand recommendation of a clean/safe hostel in Syria (or any other off-the-beaten-track locale)?2 What do you currently have to pay a travel blogger for this peace of mind? (I’ll give you a hint, it’s $0)

Authenticity and Bullshit

When your favourite online writer (blogger) has any history in marketing, working for aweber or has participated in a 72 hour sale3 they then default to your favourite internet marketer.

I was struck by some sort of disbelief upon meeting the nomad philosopher minimalist. He’d waited for a few hours for my arrival to Amit‘s house in Daytona beach, wearing his minimal running shoes he’d written about 5 odd months prior, his one outfit of clothing and his small backpack of belongings. This wasn’t a minimal pissing contest (as I’d clearly lost with my 16kg of backpack) but this was for me a confirmation that there are genuine people who write online, whose ideas and conversation in person actually go above and beyond what they write about.

Our nomad minimalist could have released a few eBooks and hundreds of essays on minimalism, self promoted himself to the nines and personified ‘the’ minimalist, but all of that effort doesn’t seem very minimal.

What our nomad minimalist (and most of the authentic humble mass) lacks in marketing or hard sales, he makes up for in authenticity. If you skimmed over the introduction to this blog post in part one I’d recommend reading Raam’s income ethics series as a starting point. You can then confirm some authenticity for yourself by browsing his blog archives of the past 10 years.

Charity Water: Happy Birthday Ben

Ben is guest starring in this post as his charity water birthday present seems to highlight how fickle and faux-fame social media can be. Ben is one of the only honest people online who is clear about being an internet marketer. As a side activity and completely unrelated to how he earns an income online, he writes about his move to Spain, language learning and other hiccups at liferapture.com.

Ben has 3,016 twitter followers, 369 facebook friends and his blog life rapture has a good few subscribers. As the young buck is turning 24 later this month he’s raising money via charity water.

Charity Water is a non-profit organization bringing clean, safe drinking water to people in developing countries. 100% of all public donations directly fund water projects. A great cause, very transparent and in this consumer world, quite a nice birthday alternative to an amazon wish list. To stick to the birthday theme, Ben is asking for a donation in multiples if $24, being 24 years since the stalk dropped him down the chimney.

Of his 3,385 social media connections, do you care to guess as to how many donations have been received?

4.

Four.

That’s 0.12% percent for those of you playing at home.

Social media followers, friends, subscribers, affiliates, klout scores etc don’t mean a thing when people have to pull their fingers out of their metaphorical backsides and do something tangible. Action speaks louder than words, or in the online world, retweets and Facebook likes. If you’d like to increase the 0.12% figure you can donate here.

This (Authentic) Idiot

I don’t plan on deriving an income online via a social media presence or blog. This affords me a certain freedom and means I’m not dictated by a brand I’m trying portray, retweeting every piece of garbage written by today’s popular blogger, along with giving me the luxury of occasionally waging war on bullshit.

While I try my best to encourage the detractors and some critical thinking online, I’m genuine. Risk arrest & trespass in abandoned buildings? Lead the way. Campaign passionately about Occupy Wallstreet, i’ll be silly enough to send you the money to go and protest. Arrange your own photoshoot posing naked with your macbook, you better believe I’ll be silly enough to photoshop my head on there. Fancy a coffee in the heartland of Brazil, i’ll be silly enough to fly there. Release a good quality high content book but don’t have a slimey marketing bone in your body? You better believe I’ll by ten copies.

Focus on your 0.12%.

  1. Travelling ‘through’ a country versus travelling ‘to’ a country is a huge point to consider.
  2. On travel to Syria, firstly I’d question why you’re visiting Syria.
  3. The 72 hour sale is an internet bundle sale that lasts for 72 hours and primarily consists of eBooks produced by internet marketers ranging from anything to reclaiming your dreams to waking up early. http://only72.com/
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  • http://almostbohemian.com/ David William

    I’ll agree with you on the find your .12% since that is an excellent message.

    But, I can’t get into the pay to play thing.

    Maybe if we get into the culture of support, then yes, I can get behind that.

    Maybe bloggers need to have a support page, like when you buy a brick with your family name on your local sports stadium.

    Other than that, I don’t see a purpose in paying. At least right now, since I don’t have much money to put into endeavors like that. Maybe one day, but not today.

    So I pass the buck to others. And would rather see people create and inspire without the centerpiece of money. Once that money is coming in, you have a greater sense of obligation to your supporters. I’d rather not let my art and life yield to that influence.

    Still love you man. And excited to see you pushing this subject! I’m happily into it!

    • http://www.andrewcaldwell.info/ Andrew Caldwell

      With you on the pay to play. I like what you mentioned a while ago about one of the uber bloggers closing down their site and only offering a paid subscription, kind of ruins the fun of their self-destruction and closes a lot of doors. Not to say they’re all going to go into exile.

      I like your take on producing for the sake of it, when you feel like it, it’s organic and with the theme of this post, a bit more authentic and not forced.

  • Pingback: Waging War on Cheapskate Audiences and Freemium Fans

  • http://liferapture.com Benjamin Spall

    Damn, I wish I’d thought of the ‘party hat project’ before I got sidetracked towards charity: water. I look damn cool.

    I really enjoyed these two posts. It’s hard to push, to monetize, especially when your audience is so personal, but what with how fast everything is changing nowadays – not just in the online space but in any jobs within an industry that ‘could’ be disrupted by online activity – I think you really need to stack up every buck you can along the way.

    With regards to my campaign, I’m not too down-heartened. I checked out Kevin Rose’s campaign (the founder of Digg and Foundation) who interviewed the founder, Scott, for his show, the video of which is now proudly displayed on the charity: water website itself.

    Kevin’s campaign goal was $3,500 and he’s so far, about a month since his birthday, hit $2,671 (he’s asking for $35 rather than $24, and I see a lot of $100 donations in there). Kevin is a multi-millionaire Silicon Valley favourite, friends with some of the most highly regarded and impressive entrepreneurs of our age, yet it’s fair to say he’s hit a lot less than his 0.12% potential with this campaign. (As a side note, Kevin himself is a donor to the company, giving up thousands of dollars of his personal finance each month to help keep the charity afloat. No disrespect meant to him in any way, I love the guy).

    It turns out it’s a tough sell for even the most well-placed of us.

    • http://www.andrewcaldwell.info/ Andrew Caldwell

      Yowzer that’s interesting about Kevin Rose’s campaign? I’m kind of guessing that if it’s something charitable off to the side then the majority will pretty much leave it alone.

      Not sure about your scraping every buck, but we’re all just throwing out a bit of dear diary with hopefully some sort of life lesson involved. I’d pay for a guru.

  • http://www.fishingbuddha.com/ Amit Sonawane

    I agree with David on this. As Fishing Buddha, the goal has always been to write for fun, create a strong community and keep everything absolutely free. However, I am a “thoughtepreneur”. I have two major projects planned for this year which will not be free and will help me begin a new revenue stream online.
    I think the focus should be on creating content worth paying for. When you have a blog or a podcast for free for couple years and then just when your readers are getting hooked onto it, you yank it away from them, it certainly creates disharmony.
    Instead a better idea would be to continue the free blog and start another project – blog, ebook, courses, whatever – and charge for it from day one.

    Set the expectation to pay or not pay from day one and do not change it. That’s my philosophy.

    Great insight, Andy! Thanks for writing this and inspiring these thoughts in me.

  • http://evolutionyou.net Dena Botbyl

    This is so good. You are the ultimate ‘reader/subscriber/whathaveyou’. You are genuine. You call bullshit when it’s bullshit. You offer constructive criticism when it’s relevant (i.e Dena that photo is washed out). You offer support. You offer assistance–whether editing copy or sharing a great idea or buying ten ebooks. You are what makes the internet worthwhile.

    To hell with the sleazy marketers, the 72-hour sales, the sexy sales pitches. I would choose an authentic digital friendship over the “#1 spot on the Amazon e-book self-help/minimalist/lifestyle bullshit list” every single time.

    So grateful for this series. Once again, I am amazed at how you’ve taken this concept–which we’ve so long lamented–and put it into tangible, eloquent words. Your gift for the writing craft improves all of the time. Thank you for sharing it. I am incredibly grateful.

    • http://www.andrewcaldwell.info/ Andrew Caldwell

      I could almost subscribe to the ‘bullshit until otherwise proven genuine’ in the internet and general self-promo world.

      Thanks for the compliments too, these posts are usually bashed out, I’m usually a bit worried they read poorly.

  • http://minimalistmommi.com/ Megyn @MinimalistMommi

    And this is exactly why I stopped trying to up my numbers! When I started reading more about minimalist philosophy/living, I wanted to grow, to be like them. What I realized, is that the vast majority lack authenticity. Now understanding how the game (blogging for $) is played, it’s very obvious to see how we (the audience) are being played a fool. I’m 100% for supporting people doing amazing things, but I’m not going to buy something just because I like you. In addition, just because I have a different perspective and some knowledge/opinions on topics doesn’t mean it’s worth paying for. Would you make a friend pay for a conversation with you? I doubt it…so why make your readers pay for random musings? And so I stopped trying to find ways to make an income off blogging.

    However, in the case of Ben’s 0.12%, it’s actually not far off from how your truest friends and family behave. For every birthday our boys have, we ask party guests to help us donate to a specific charity by bringing items or giving spare change. Do you want to know who actually listens to that request? Just me, the party host. I find that people much prefer to buy things (e-books, programs, etc.) over donating to a reputable charity. My conclusion is that people just value stuff too fucking much. I wish more people (bloggers included) could find that it may be worth it to donate time, knowledge, and even money over just trying to make money or get everything for free. I think it’s hard for the people on each side…how much are you willing to donate?

  • http://www.ndoherty.com/ Niall Doherty

    I’m seeing similar numbers to Benjamin. I launched my paid subscription service about 36 hours ago. While it sounded like a nice-sized minority of my 1600 email subscribers were on board with becoming paid subscribers — given the comments and emails I received after announcing the change — so far only 11 have actually paid. That works out at about 0.7%. I was expecting at least 2%, hoping for us much as 5%. Still early days, but I’d be lying if I said I wasn’t disappointed.

    • http://www.andrewcaldwell.info/ Andrew Caldwell

      How are things stacking up now it’s had a while to work itself out? I’m on the sidelines I think, from your blog and a few other happenings I’m going with ‘reducing my expenses’ (your income reports hit this home for me). So while I’m travelling about the place and trying to cut ‘all’ of my excess, reading paid blogs is one of them.

      If I’m after web design though, that’s another story!

      I’ve been in Delhi now for a couple of days and wouldn’t mind firing you a few questions, interested in your thoughts/take on a few things?

  • Ilexgirl

    I am one of Niall’s readers, and I am not a blogger, not in anyway ‘in the industry’ or aspiring to be…just a Joe Average reader….here’s why I am not paying for Niall’s blog 1) it’s fun to read, but only a % of the content interests me 2) I can’t watch his video as the handheld camera makes me queasy 3) no matter how charming an Irishman he is, it DOES feel like just giving money to someone to travel and share their musings on what they find….but my actual friends in the real wolrld do this for free, and I’d rather give my money to an actual charity. If Niall hadn’t transitioned me because I was already a subscriber, I would have shrugged my shoulders, gone googling, and found some other blogger to read. I don’t mean any of that with any disrespect to Niall, who is clearly talented and clever, just explaining and using him as an example.

    • http://www.andrewcaldwell.info/ Andrew Caldwell

      If I was giving out prizes for blob comments, you’d be the first! Thanks for voicing your opinions. It’s what I like to think blogging/commenting etc can be all about, not just “Yeah! Totally Agree!” but some critical comments and differing opinions.

      I’m all for bloggers/readers/thinkers bouncing ideas back and forth, but paying someone to hear (or read) their ideas for me has some connotation of being a guru, when in truth we’re all trying to figure things out.

  • Ilexgirl

    What most blogs lack of course is an editior! Makes you realise the critical role these people have always played in traditional publishing. Less quantity, more quality!

    • http://www.andrewcaldwell.info/ Andrew Caldwell

      I believe this is being sold and sexxed up as ‘micropublishing’… (or something along some sort of BS minimal lines)

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